Tourism & Hospitality

Institute Agenda :-

      Study Materials ,Bag , ID Card Provide  & course Non - Semester Pattern. Exam Scheduled July/August Month, Before 2 Months informed to Exam Appear students for their Hall Ticket Register.

    (Note: Anytime agenda  can change on the Management Basis.)

Learning Mode:- (Selection Type)    

Course Overview:

a certificate or diploma course focusing on hospitality skills, with durations often ranging from 6 months to a year. These programs prepare students for entry-level roles in hospitality, covering topics like guest relations, front office, communication, and event management. Graduates can find jobs in hotels, airlines, and tourism industries. 

Course responsibilities:-

Guest experience and relations

• Provide upscale service to ensure a positive guest experience throughout their stay.
• Greet guests upon arrival and coordinate luggage and check-in procedures.
• Address guest requests promptly, such as for room service or information about hotel amenities.
• Handle and resolve guest complaints professionally to ensure satisfaction.
• Provide personalized service for VIPs, families, and guests with special needs. 

Operations and management

• Oversee and manage front desk operations, including reservations, check-ins, and check-outs.
• Monitor daily bookings and ensure rooms are prepared for arriving guests.
• Coordinate communication and tasks between guests and staff (like housekeeping and food service).
• Manage a team of guest relations staff, monitor their performance, and provide regular reports.
• Ensure all hotel policies and procedures are followed by the team. 

Analysis and improvement

• Collect and analyze guest feedback from reviews, comment cards, and other sources.
• Identify trends and implement strategies to improve guest satisfaction ratings and the overall guest experience.
• Stay updated on industry trends and best practices to enhance services. 

 Course Curriculum Components:

Core Operational Areas

• Front Office Operations: This is a central component, covering guest check-in/check-out procedures, reservation systems, property management software, concierge services, and bell desk operations.
• Food & Beverage Services: Students learn about restaurant and bar operations, menu planning, table setting, customer service etiquette, and potentially basic knowledge of wines and spirits.
• Housekeeping Management: This area focuses on room maintenance, cleanliness standards, laundry operations, and coordination with other departments to ensure guest comfort and room upkeep.
• Food Production: Basic culinary skills, kitchen hygiene and sanitation, and nutrition may also be included, providing a holistic understanding of hotel operations. 

Guest-Focused and Managerial Skills

• Customer Relationship Management (CRM): A key focus is on developing exceptional customer service skills, handling guest complaints, and ensuring a positive overall experience for hotel guests.
• Communication & Soft Skills: Effective verbal and non-verbal communication, personality development, and professional etiquette are crucial components for interacting with a diverse clientele and team members.
• Hospitality Marketing & Sales: This covers understanding market segments, sales strategies, and branding to attract and retain guests.
• Event Planning & Banquet Operations: Some programs may include modules on coordinating and executing various events, from conferences to weddings.
• Hotel Accounting & Financial Management: Basic principles of financial reporting, budgeting, inventory control, and cost control are often taught to ensure profitability. 

Practical Training

• Practical Workshops/Labs: The curriculum places a strong emphasis on hands-on learning through simulated environments like mock front offices, restaurant setups, and training kitchens.
• Internship/On-the-Job Training: An integral part of the diploma is often an industrial training period, where students gain real-world experience in a hospitality setting

•  Job opportunities:  Front Office Executive, Guest Relations Officer, Hotel Manager, and Restaurant Manager

Features of the Course :

        During Training Period, OJT at Hospitals/Industrial/Companies (If applicable courses only)

Placement Guidance:

     Those who are Regular and Part time candidate Assurance the Placement 100% throughout India based on the candidates and other online and distance Candidates. We will guide to the Placement and based on the Candidate’s willing.

1. Further Clarification Contact: 88701 91125 , 96299 01300 , 73582 18375