Banking Sector

Institute Agenda :-

      Study Materials ,Bag , ID Card Provide  & Course Non - Semester Pattern. Exam Scheduled July/August Month, Before 2 Months informed to Exam Appear students for their Hall Ticket Register.

    (Note: Anytime agenda  can change on the Management Basis.)

 

Learning Mode:- (Selection Type)    

Type	Learning Mode	Classes Schedule & Timing
1	For Regular Learning	Timing 10 AM to 3PM (Sunday/Govt & Local Holiday –  Holiday)   [All Health Courses Applicable for Regular]
2	For Part-time Learning	Saturday Only (Timing 10AM to 4PM)  [Note: Health Dept Course only ]
3	For Distance Learning	Sequencely 7 days classes – only (Timing 10AM to 4 PM) [Note: Except Health Dept Course]
4	For Online Learning	Zoom Class (Monday to Friday) & Meeting Discuss ( Timing 11 AM to 1PM) [Note: Except Health Dept Course]

 

Course Overview:

          These programs focus on skills like customer acquisition and retention, building long-term client relationships, sales, and CRM technology, preparing graduates for careers in banking, sales, and customer-facing roles. 

Course Responsibilities:-

Client Relationship Management

• Act as the primary point of contact for clients to build and maintain strong, long-term relationships.
• Understand client needs, financial goals, and issues through regular communication.
• Handle the onboarding process for new clients to ensure a smooth transition.
• Develop and implement strategies to improve customer satisfaction and retention. 

Business and Sales Development

• Identify opportunities to generate revenue through upselling and cross-selling products and services.
• Collaborate with sales teams to inform them of potential new business and sales opportunities.
• Stay updated on market trends, competitor activities, and industry knowledge. 

Problem-Solving and Support

• Serve as the first point of contact for client inquiries and complaints.
• Address and resolve client issues promptly by coordinating with internal teams.
• Provide personalized advice and solutions based on the client's profile and objectives. 

Strategy and Analysis

• Develop and execute strategic plans to grow the client base and increase revenue.
• Analyze customer data and feedback to identify trends and suggest improvements to internal teams.
• Conduct competitor analysis to inform strategies for client engagement and problem resolution

. Course Curriculum Components:

Foundational Knowledge

• Principles of Management & Marketing: Core business concepts that provide a framework for relationship management strategies.
• Consumer Behavior: Understanding why customers make purchasing decisions and how to exceed their expectations.
• Services Marketing: Specialized marketing concepts tailored to the service industry, which is a major employer of relationship managers. 

Core Relationship Management Skills

• Customer Lifecycle Management: Strategies for managing the entire customer journey, from initial identification and acquisition to retention and development.
• Communication & Interpersonal Skills: Developing strong verbal and written communication, negotiation, and presentation skills to build trust and rapport with clients.
• Problem-Solving & Conflict Management: Techniques for handling customer issues, objections, and complaints professionally and effectively.
• Sales & Distribution Management: Skills in cross-selling, upselling, and coordinating with sales teams to maximize customer value and achieve business objectives. 

Technology & Data Analysis

• CRM Software & Technology: Hands-on experience with Customer Relationship Management (CRM) applications (like Salesforce or Zoho) to manage customer data, interactions, and automate processes.
• Data Collection & Analysis: Learning to collect, analyze, and leverage customer data to gain insights into customer needs and inform data-driven decisions.
• Digital Channels: Understanding how to guide customers through digital platforms and leverage e-business and social media for engagement. 

Strategic & Professional Development

• Customer Retention & Loyalty Programs: Designing and implementing strategies, such as loyalty programs and financial benefits, to boost customer retention and lifetime value.
• Strategic CRM: Integrating CRM principles as a core organizational value and aligning IT investments and business goals.
• Professionalism & Ethics: Training in workplace discipline, time management, personal presentation, and adhering to industry-specific regulations (e.g., in banking, the Consumer Protection Act, 2019 may be covered). 

•  Job Opportunities:  Customer Relationship Manager, Account Manager, Sales Executive, or Business Development Executive

 

• Features of the Course:

           During Training Period, OJT at Hospitals/Industrial/Companies

                  (If applicable courses only)

Placement Guidance:

            Those who are Regular and Part time candidate Assurance the Placement 100% throughout India based on the candidates and other online and distance Candidates. We will guide to the Placement and based on the Candidate’s willing.

                                                     

1. Further Clarification Contact: 88701 91125 , 96299 01300 , 73582 18375