Institute Agenda :-
Study Materials ,Bag , ID Card Provide & course Non - Semester Pattern. Exam Scheduled July/August Month, Before 2 Months informed to Exam Appear students for their Hall Ticket Register.
(Note: Anytime agenda can change on the Management Basis.)
Learning Mode:- (Selection Type)
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Type
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Learning Mode
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Classes Schedule & Timing
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1
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For Regular Learning
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Timing 10 AM to 3PM
(Sunday/Govt & Local Holiday – Holiday)
[All Health Courses Applicable for Regular]
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2
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For Part-time Learning
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Saturday Only (Timing 10AM to 4PM)
[Note: Health Dept Course only ]
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3
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For Distance Learning
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Sequencely 7 days classes – only
(Timing 10AM to 4 PM)
[Note: Except Health Dept Course]
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4
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For Online Learning
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Zoom Class (Monday to Friday)
& Meeting Discuss ( Timing 11 AM to 1PM)
[Note: Except Health Dept Course]
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Course Overview:
The curriculum focuses on customer service, communication, and administrative tasks, with many programs including hands-on training and internships to prepare graduates for positions such as receptionist, guest relations officer, or front office manager.
Course Responsibilities:-
Guest services and relations
- Check-in and check-out: Greeting guests, registering them, assigning rooms, issuing keys, and processing check-outs.
- Reservations: Managing room bookings and reservations through various systems.
- Concierge services: Assisting guests with planning itineraries, booking tours, and making restaurant or transportation arrangements.
- Handling requests and complaints: Responding to guest inquiries, requests, and resolving complaints professionally.
- Maintaining guest accounts: Creating and posting charges to guest folios, handling cash and credit card transactions, and managing payments.
Administrative and operational duties
- Communication: Answering phones, transferring calls, taking messages, and handling incoming and outgoing mail.
- Coordination: Liaising with other departments like housekeeping and food and beverage to ensure smooth operations.
- Reporting and record-keeping: Preparing reports, keeping records of room availability, and managing guest information.
- Cashiering: Performing cashier duties, including billing and cash handling.
- Security: Ensuring proper key control and assisting with the safekeeping of guest valuables.
Sales and financial responsibilities
- Revenue management: Selling higher-priced rooms and promoting hotel facilities to maximize revenue.
- Sales and marketing: Supporting brand initiatives and promoting awareness of the brand to guests.
Course Curriculum Components:
Core Front Office and Hospitality Management
- Fundamentals of Front Office Operations: Covers everything from the reservation stage to departure and post-departure activities, including guest registration, room selling techniques, and bell desk procedures.
- Guest Services: Focuses on preparing for guest services, managing guest relations, and handling guest inquiries and issues effectively.
- Interdepartmental Communication: Teaches how to coordinate effectively with other hotel departments such as housekeeping, food and beverage, and maintenance.
- Hospitality Basics: Includes an introduction to the lodging industry, types of hotels, rooms, and guests.
Administrative and Financial Components
- Property Management Systems (PMS): Training on the software used for managing front-office tasks.
- Hotel Accounting and Financial Management: Covers basic financial principles, guest billing, and handling cash.
- Sales and Marketing: Strategies for revenue management, group bookings, and marketing the hotel's services.
Professional and Technical Skills
- Business Communication: Focuses on verbal and written communication skills, essential for guest interactions and internal coordination.
- Soft Skills: Development of attributes like problem-solving, leadership, and intercultural communication.
- Computer Literacy: Using technology in front office management, which may include a broader computer applications component.
Practical Experience
- Internship/Practical Training: A mandatory component to gain hands-on experience in a real-world hotel or hospitality setting.
- Handling Special Situations: Learning to manage special events, handling complaints, and other unexpected scenarios.
Features of the Course :
During Training Period, OJT at Hospitals/Industrial/Companies (If applicable courses only)
Placement Guidance:
Those who are Regular and Part time candidate Assurance the Placement 100% throughout India based on the candidates and other online and distance Candidates. We will guide to the Placement and based on the Candidate’s willing.
- Further Clarification Contact: 88701 91125 , 96299 01300 , 73582 18375
